Services and Facility Update

Update 1/6/2021

In-person, independent browsing and holds pick-up will resume Monday, January 11.  No-contact Curbside services remain available upon request.

Library Hours

• M-TH- 11 AM-7 PM with No-contact Curbside Pick-up Service available from 9 AM – 6:30 PM
  *Select Service Hours apply (below)
• F-SA- 11 AM-3:30 PM with No-contact Curbside Pick-up Service available from 9 AM – 4:30 PM
  *Select Service Hours apply (below)
• M-SA- 11 AM-12 PM- Select Service Hours continue during the first hour of operation for
  vulnerable populations and those 65 yrs. and older.

Update 11/19/2020

No-contact Curbside Pick-up Service
Bettendorf Public Library offers No-contact Curbside Pick-up Service, available Monday – Thursday, 9
AM- 6:30 PM and Friday-Saturday, 9 AM – 4:30 PM.

• Placing Holds- Hold requests for this service may be reserved online and by phone only.
  Exception: Library kits such as board games and puzzles are temporarily unavailable for hold
  requests.
  
  Hold requests for library materials can be placed online, through the Library’s website at
  www.bettendorflibrary.com. Click on Library Account to log in using a Bettendorf Public Library
  card. Patrons can also call the Bettendorf Public Library for personal assistance in reserving
  items at (563) 344-4175.
  
  
• Pick-up Notification- Once patrons receive notice the hold is available for pickup, they may call
  the library between 9 AM- 6:30 PM on Monday – Thursday, and 9 AM- 4:30 PM on Friday-
  Saturday to schedule a time to pick-up materials. Pick-ups are available by advance appointment,
  only.
  
  
• Pick-up Locations
  • Walk-up Materials Pick-up stations are set up outside the library at designated pickup
    area at the 18th St. parking lot. Staff will place marked/bagged items checked out to the
    patron’s card on tables at scheduled pick-up time. Each bag will be marked with the first
    four letters of the patron’s last name and last four digits of the patron’s library card.
    Patrons will retrieve items from the walk-up HOLDS station at pre-arranged appointment
    times.
  • Drive-up Materials Pick-up is available for vulnerable populations (only) through the
    library’s drive-up window. Patrons can retrieve items at the drive-up window at prearranged
    appointment times.
    
    
• Returns and Payments
  • Returned materials will not be accepted at curbside pick-up locations or at automated
    book return. Patrons are asked to return library materials through interior and exterior
    stationary book returns located in the library lobby and the blue stationary book return at
    the side of the building.
  • Payments under $5 can be paid in-person. Payments greater than $5 can be made
    online or by phone by credit card only.
    
    
• Questions- Information about No-contact Curbside Pickup Service and other library services can
  be obtained by calling the Bettendorf Public Library at (563) 344-4175 or by email @
  info@bettendorflibrary.com.
  
  

Library Hours of Operation will continue as follows:

• M-TH- 11 AM-7 PM with No-contact Curbside Pick-up Service available from 9 AM – 6:30 PM
  *Select Service Hours apply (below)
• F-SA- 11 AM-3:30 PM with No-contact Curbside Pick-up Service available from 9 AM – 4:30 PM
  *Select Service Hours apply (below)
• M-SA- 11 AM-12 PM- Select Service Hours continue during the first hour of operation for
  vulnerable populations and those 65 yrs. and older.

Get a Card- Want to check out items but don’t have a library card? Apply for a Bettendorf Public Library
card online @ www.bettendorflibrary.com or by phone. *Computer Use Only cards are available at the
Information Services Desk.

Reference Service and Readers’ Advisory– Reference assistance and readers’ advisory are available
online or by phone during regular hours of operation for Adult/Information Services at (563) 344-
4179 and Youth Services at (563) 344-4178, or by email @ info@bettendorflibrary.com.

Public Computer Area- Public internet access computers and print stations are available for use with
minimum 6 ft. separation for one (2 hr.) session per patron, per day. Patrons may reserve computer
sessions one day in advance. *Non-resident computer use may be limited and available by advance
reservation. Please contact library in advance to confirm availability. WiFi connection is available outside
the perimeter of the library 24/7.

Library Programs
Online Public Programs will continue to temporarily replace “live” in-person programs and activities in
accordance with social distancing and public health recommendations. Online programs can be found on
the library website at:

Youth: www.bettendorflibrary.com/youth-programs

Adult: www.bettendorflibrary.com/adult-programs

Creation Studio Grab & Go and Creation Studio Take-home Workshop supply kits are available for pickup
at the library’s Look-out Desk at the front of the library during select program times.

Digital Collections and Online Databases- A robust collection of digital materials, e- books, emagazines,
and music downloads can be accessed remotely at www.bettendorflibrary.com/digital-content

Updates- Find the latest updates on available library services at Library/City social media outlets and
library website @ www.bettendorflibrary.com. Hours of operation and services may be continually
adjusted as conditions require. Some services may be available for Bettendorf cardholders only, based
on demand and availability. Please note: Face coverings or masks covering the nose and mouth are
required for all visitors age 2 yrs. and older in accordance with State of Iowa Health Disaster Emergency
Proclamation (11/17/20) and City of Bettendorf’s Face Covering Guidelines.

Temporarily Unavailable Services- Public meeting rooms, limited study rooms, public copier/fax services, in-person programs, and notary services are temporarily unavailable. *Physical materials may be reserved in advance, online or by
phone, for scheduled No-contact Curbside Pick-up Service (above).

Update 11/17/2020

City of Bettendorf Learning Campus Face Covering Statement

Effective November 17, 2020, the use of face coverings will be required at city facilities located at the
Bettendorf Learning Campus for all independent visitors, including adults, teens, and children
age 2 yrs. and older, as recommended by the CDC* and local health authorities. Face
coverings should cover the nose and mouth, and are available to the public upon request.

Library users who have concerns with wearing face coverings may wish to utilize digital library
resources via the library website and/or contactless curbside pickup, as an enhanced courtesy
service. Please contact library staff for details.

The CDC recommendation is as follows:
Face coverings act as a simple barrier to help prevent respiratory droplets from traveling into the
air and onto other people when the person wearing the cloth face covering coughs, sneezes,
talks, or raises their voice. This is called source control. This recommendation is based on what
we know about the role respiratory droplets play in the spread of the virus that causes COVID-
19. Clinical and laboratory studies show cloth face coverings reduce the spray of droplets when
worn over the nose and mouth. COVID-19 spreads mainly among people who are in close
contact with one another (within about 6 feet), so the use of cloth face coverings is particularly
important in settings where people are close to each other or where social distancing is difficult
to maintain.

*Exceptions: “Cloth face coverings should NOT be worn by children under the age of 2 or
anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove
the mask without assistance.” CDC @ https://www.cdc.gov/coronavirus/2019-ncov/preventgetting-
sick/cloth-face-cover-guidance.html  

Archived updates