Bettendorf Public Library - Services and Facility Update 

Update 5/13/2020

Bettendorf Public Library will reopen to limited onsite public services starting Monday, May 18, as authorized by Proclamation of the Governor of the State of Iowa.  Until social distancing and group meeting size requirements issued by the State of Iowa and public health authorities return to regular levels, the Library will be open Monday-Saturday resuming regular Hours of Operation (Closed Sundays), offering the following modified services. *Until all QC Rivershare Consortium libraries reopen, some services may be available to Bettendorf cardholders only.

Circulation Services- New Card Registration/Renewal (online/phone only), No-contact Curbside Pickup Service (Reserve items online/phone only), Payments (online/phone only), Materials Return (Drive-up only)

• Get a Card- Want to check out items but don’t have a library card? Apply for a Bettendorf Public Library card online @ www.bettendorflibrary.com. or by phone at (563) 344-4175.
  
  
• No-contact Curbside Pick-up Service- Available Monday – Thursday from 11 a.m. to 6 p.m., and Friday-Saturday from 11 am – 4 pm. Available to Bettendorf cardholders only until Rivershare Consortium lending resumes (June 15).
  
  
  • Placing Holds- Limit 10 hold requests per library card. Hold requests for this service do not include: kits, board games, and puzzles; tablets, Playaway Views or Playaway Launchpads.
    
    Hold requests for items can be placed online, through the Library’s website at www.bettendorflibrary.com. Click on Library Account to log in using a Bettendorf Public Library card. Patrons can also call the Bettendorf Public Library for personal assistance in reserving items at (563) 344-4175.
    
    
  • Pick-up Notification- Once the patron receives notice the items are available for pickup, they may call the library between 11 a.m. and 6 p.m. on Monday – Thursday, or 11 am- 4 pm on Friday-Saturday to schedule a time to pick-up materials. Patrons must schedule pick-up times in advance. Items will be available for pick-up on tables located outside the library building.
    
    
  • Pick-up Location- Walk-up materials pick-up stations will be set up at the northeast corner of the building near the 18th St. parking lot.  Reserved items will be checked out to the patron’s card, bagged, and available at the pick-up station at the scheduled pick-up time. Each bag will be marked with the first four letters of the patron’s last name and last four digits of the patron’s library card. Patrons will retrieve reserved items from the pick-up station by appointment only.
    
    
  • Questions- Information about No-Contact Curbside Pickup or any of the Library’s services, can be obtained by calling the Bettendorf Public Library at (563) 344-4175 or by email @ info@bettendorflibrary.com.
    
    

• Due Dates, Payments and Returns- Due dates on all materials have been extended until June 15, without fines. Payments for other patron charges or services may be paid by card, either online or by phone.  Library materials may be returned through the drive-up automated return, only.  Returned materials will not be accepted at curbside pick-up locations or inside the building until further notice.
  
  

Information and Youth Services- On-site Public Access Computers; Reference and Readers’ Advisory (online or by phone only); Online Programs (only), Digital Materials, and Databases (online).

• Reference, Readers’ Advisory, and Census Assistance- Assistance with Reference, Readers’ Advisory and US Census application is available online or by phone (only) during regular hours of operation for Adult/Information Services at (563-4179), for Youth Services at (563) 344-4178, or by email @ info@bettendorflibrary.com.
  
  
• Public Computer Area-Public internet access computers and print stations are available for use with minimum 6 ft. separation for one (2 hr.) session per patron, per day. Patrons may reserve computer sessions one day in advance. * Until all QC Area Rivershare libraries reopen to the public, non-resident computer use may be limited and available by reservation only.
  
  
• Library Programs- Online public program schedules will continue to temporarily replace “live” in-person programs and activities until social distancing requirements support expansion of group meeting sizes in accordance with recommendations of public health officials.  Online programs can be found on the library website at:
  
  Youth: www.bettendorflibrary.com/youth-programs
  
  Adult: www.bettendorflibrary.com/adult-programs 
  
  
  • Youth Summer Reading Program registration, activities, and performances will be recorded and available online according to regular schedules, as applicable.
    
    
  • Summer Concert Series has been tentatively postponed until July 1, dependent on social distancing requirements and recommendations of public health officials.
    
    
• Digital Collections and Online Databases- A robust collection of digital materials, e- books, e-magazines, and music downloads can be accessed remotely at www.bettendorflibrary.com/digital-content.
  
  

Temporarily Unavailable Services- On-site library collection areas, public meeting rooms, study rooms, outreach visits, public copier/fax, and notary services are temporarily unavailable to the public until further notice. *Physical library materials can be reserved in advance, online or by phone, for scheduled No-contact Curbside Pick-up Service.

All “live” on-site programs and activities are temporarily suspended until July 1, and will gradually resume in “phases”, based on social distancing and meeting size requirements set by state and public health officials. *Recorded library programs can be accessed online.

Updates- Get the latest updates on available library services at Library/City social media outlets and library website @ www.bettendorflibrary.com. 

Update 5/6/2020

Effective Monday, May 11, 2020, the Bettendorf Public Library will begin walk-up No-Contact Curbside
Pick-up Service for Bettendorf Library cardholders, available Monday – Thursday, from 11 a.m. to 6 p.m.
and Friday-Saturday 11 a.m. – 4 p.m.

Bettendorf cardholders will be able to place online hold requests on Bettendorf items beginning
Wednesday, May 6. Limit 10 hold requests per library card. This service does not include: Interlibrary loan
requests from other libraries; kits, board games and puzzles; tablets, Playaway Views and Launch-pads.

While the Library building remains temporarily closed to the public under current proclamation by the
Governor of Iowa, the Library will offer the following modified services:

Circulation Services:

• Get a Card- Want to check out items but don’t have a library card? Apply for a Bettendorf Public
  Library card online at www.bettendorflibrary.com.
  
• No-contact Curbside Pickup Service- Online reservation of library materials for curbside pickup.
  • Placing Holds- Hold requests for items can be placed online, through the Library’s
    website at www.bettendorflibrary.com. Click on Library Account to log in using a
    Bettendorf Public Library card. Patrons can also call the Bettendorf Public Library for
    personal assistance in reserving items at (563) 344-4175. *Until Rivershare Consortium
    delivery resumes, hold requests by Bettendorf cardholders can be placed on Bettendorf
    items only.
  • Pick-up Notification- Once the patron receives notice the hold is available for pickup,
    they may call the library between 11 a.m. and 6 p.m. on Monday – Thursday, or 11 a.m.-
    4 p.m. on Friday-Saturday to schedule a time to pick-up materials. Patrons must
    schedule pick-up times in advance. Items will be available for pick-up on tables located
    outside the library building.
  • Pick-up Location- A walk-up materials pick-up station will be set up at the northeast
    corner of the building near the 18th St. parking lot. Reserved items will be checked out to
    the patron’s card, bagged, and available at the pick-up station at the scheduled pick-up
    time. Each bag will be marked with the first four letters of the patron’s last name and last
    four digits of the patron’s library card. Patrons will retrieve reserved items from the pickup
    station by appointment only.
  • Returns and Payments- Patrons can return materials through our drive-up 24/7 book return. Returned materials will not be accepted at no-contact curbside pick-up location. Fines are not currently accruing on any items.
    • All returned materials will be held for 72 hours before being checked in. Materials will still show on your account until they are checked in by library staff. No fines will be charged for this waiting period as materials will be checked in with the actual date of return. If you have questions please call (563) 344-4175 or email info@bettendorflibrary.com.
  • Questions- Information about No-Contact Curbside Pickup or any of the Library’s
    services, can be obtained by calling the Bettendorf Public Library at (563) 344-4175 or by
    email at info@bettendorflibrary.com.
    

Information (Adult) and Youth Services:

• Online Reference, Readers’ Advisory, and Census Assistance- Assistance with Reference,
  Readers’ Advisory and US Census is available by phone during regular hours of operation for
  Adult/Information Services at (563) 344-4179, for Youth Services at (563) 344-4178, or by email
  at info@bettendorflibrary.com.
• Library Programs- Online public program schedules will continue to temporarily replace “live” inperson
  programs and activities until social distancing requirements support expansion of group
  meeting sizes in accordance with recommendations of public health officials.
  • Online programs can be found on the library website at:
    Youth: www.bettendorflibrary.com/youth-programs 
    Adult: www.bettendorflibrary.com/adult-programs
  • Youth Summer Reading Program registration, activities, and performances will be
    recorded and available online according to regular schedules, as applicable.
  • Summer Concert Series has been tentatively postponed until July 1, dependent on social
    distancing requirements and recommendations of public health officials.
• Digital Resources and Online Databases- A robust collection of digital materials, e- books, emagazines,
  and music downloads can be accessed remotely at www.bettendorflibrary.com/digital-content 

Updates- Get the latest updates on available library services at Library/City social media outlets and
library website at www.bettendorflibrary.com.

Update 4/30/2020

In accordance with the recent proclamation issued by Governor Reynolds on April 27, 2020, the library remains closed to the public through May 15, 2020, unless otherwise ordered. Staff continues to be available in-house (Monday - Friday, 9:00 a.m. - 5:00 p.m.) and via email, providing personal reference service, general information assistance, readers’ advisory, and access to the library’s collection of online databases. The Library’s collection of digital materials is available to Bettendorf cardholders online, 24/7. Please continue to check the library’s social media outlets and websites for facility updates.

Update 4/2/2020

Based on administrative decision and recommendations of the regional QC COVID-19 Coalition, the library closure will be extended until April 30, 2020. 

Update 3/26/2020

After careful consideration and monitoring of the COVID-19 virus, Bettendorf Public Library will temporarily suspend automated book return services effective March 26, 2020, until the library reopens to the public.  Patrons are asked to hold on to library materials during this period.  As a reminder, due dates on library materials have been extended until May 18, 2020. 

The Library’s extensive catalog of digital resources is available to the community to access and enjoy; offering e-books, digital magazines and music downloads, audiobooks, and online research and learning tools, for patrons of all ages through the Library’s website at www.bettendorflibrary.com. Patrons who do not currently have a library card can register for a card online through the library website for immediate access to online resources.  

Library staff continue to monitor email communications via info@bettendorflibrary.com for online reference assistance.  Staff is available to provide general information assistance by phone at 563-344-4175. Updates on library services will be available on the library and city websites, and the Library’s Facebook page. Thank you.

Update 3/23/2020

Effective at 5:00 p.m., March 23, 2020, lending and delivery of physical materials at the Bettendorf Public Library, including the ability to place or pick-up library reserves at the library facility will be suspended until further notice.

Bettendorf Public Library card holders can access a wide selection of digital online resources remotely, and at any time, including eBooks, eMagazines, eAudiobooks, and more at http://www.bettendorflibrary.com.

City and library social media outlets and websites will provide up-to-date information on continuing availability of services. Please check these resources for regular updates.​ Reference and on-site assistance with online resources is available by email at info@bettendorflibrary.com or phone at 563-344-4175.

To assist library users during the recent unprecedented closure of area libraries, Bettendorf Public Library and Rivershare Consortium libraries will extend due dates on all items to May 18, 2020. 

Update 3/16/2020

The City of Bettendorf is closely monitoring the ramifications of the Coronavirus (COVID-19). In order to evaluate our community’s health condition, the City has joined the Quad Cities COVID-19 Coalition. The Coalition, which is made up of area health, business, government and emergency management officials, is meeting regularly to review the most current guidelines from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state and local authorities in order to make proactive adjustments to our preparedness and response plan. (City's Coronavirus (COVID-19) Message, 3/13/2020)

At the Bettendorf Public Library we value our role as a community resource serving as a gateway to life-long learning, offering a diverse spectrum of innovative services, materials, and programming. During the coming days, library and city staff will continue to work toward providing as many services as possible while observing health and safety recommendations of local authorities.

Based on administrative decision and recommendations of the regional QC COVID-19 Coalition, the library will be closed to the public effective March 16, 2020 at 5:00 p.m. through March 31, 2020. All public library programs, meeting room reservations, outreach, and offsite services will be temporarily suspended for the duration of the closure.

At this time, the Library's pick-up window will be open Monday - Friday 9:00 a.m.- 5:00 p.m. for pick up of system holds and material returns. Library staff will be available during these hours for reference assistance by phone at 563-344-4175 or email at info@bettendorflibrary.com. Reserves on Bettendorf materials can be placed by patrons directly through the online catalog, or with staff assistance by phone or email. Please continue to refer to follow the Library's social media outlets and website for future updates.

The library offers a wide selection of digital materials that can be accessed remotely, online and at any time, including eBooks, eMagazines, eAudiobooks, and more at www.bettendorflibrary.com/digital-content.

Sincerely,

BPL Staff